Interim Management E

Interim Service Management

SM & C offers interim services in two fields of activity:

Temporary Assignment as Service Manager

One of your service mangers is out of work for a longer period of time or you need to bridge-over the time until a newly hired manager commences work.

Service Project Management or Collaboration

You are planning a service project that demands special know how and / or can not be accomplished by your own staff in addition to daily business requirements.

On the right, you find some of the service projects that I am experienced in and possess specific know how.

▪ Service Strategy Development and Implementation

▪ Service Process Optimization (Service Sales and Operations)

▪ Service software evaluation, development, implementation

▪ Development of service agreement concepts and service level agreements

▪ Design of new on-site and remote services

▪ Development of marketing materials and sales tools such as service brochures, sales presentations etc.

▪ Design and implementation of a combined self service / telephone support system

▪ Development and implementation of a repair exchange system