References

(For all assignments listed, written and/or verbal references are available)

Application Consultant, Plant Engineering and Construction

▪ Develop functional specifications for a Calculation / Quotation Tool to accomodate a Fully Modular Service Portfolio with more than 40 individual modules for product related and value added services

▪ Support specialist departments in regard to optimal realization of functionalities

▪ Develop test tool based on Microsoft Excel, perform system testing and trouble shooting

Service Manager, MIBAG Facility Management

▪ Establish and temporarily lead the Competence Centre Service Management with functions process management, order management, procurement and maintenance management

▪ Definition, optimization and regional alignment of facility management processes and key performance indicators

▪ Collaboration in projects Maintenance with SAP and Mobile Service

Project Manager, SIEMENS BUILDING TECHNOLOGIES (1)

▪ Manage the revision of globally valid Field Process Policies for the systems and service business

▪ Set-up and moderate process workshops and policy meetings

▪ Collaborate in the upgrade of service sales and operations policies as well as the optimization of interfaces to systems sales and project execution

Project Manager, SIEMENS BUILDING TECHNOLOGIES (2)

▪ Organise and conduct an international, three day long Field Process Experts Workshops

▪ Develop workshop content and documentation for the processes Systems Sales, Project Execution, Service Sales and Service Operations

▪ Create a faculty guide describing objectives, deliverables, method etc. for every workshop module

Project Manager, SIEMENS SECURITY SYSTEMS (1)

▪ Develop new, Modular Service Offering with related marketing materials and sales tools

▪ Country support and service business development

▪ Formulate country specific service strategies and business plans

Process Manager / Owner, SIEMENS SECURITY SYSTEMS (2)

▪ Execute an International Process Rollout in the function of process owner for service sales and execution, in close cooperation with the process owners of systems sales and project execution

▪ Optimise the interfaces to systems sales and project execution

▪ Design process improvements for service sales and operations and support the implementation

Project Manager, SYNGENTA

▪ Develop Service Level Agreements (SLAs) for a wide range of technical, infrastructural and security services in conjunction with a comprehensive outsourcing venture

▪ Alignment and negotiation of SLAs with internal specialist departments and external providers

▪ Define key performance indicators (KPIs) and develop a performance measuring system based on the balanced scorecard

Consultant, NOVARTIS

▪ Develop and negotiate Service Level Agreements (SLAs) for a wide range of technical, infrastructural and security services in conjunction with a comprehensive outsourcing venture

▪ Define key performance indicators (KPIs) and develop a performance measuring system based on the balanced scorecard

▪ Devise various internal policies

Finalist at the KVD* Service Management Award 2000

Contribution: Integrated Service Marketing Strategy leads to international service

growth and development (Fr. Sauter AG, Building Control).

* Kundendienst-Verband Deutschland e.V.

 

 

References