Service Consulting

Service performance improvement and problem solving can be targeted or become necessary for one or several of the benefits listed on the right.

The area(s) to focus on depend on your concrete business objectives and/or the problem(s) to be solved.

In order to match your individual situation as closely as possible, the service offering of SM & C is of modular design. The following main modules are available:

 

▪ Service Growth / Higher Profitability

▪ Improved Service Quality / Customer Satisfaction

▪ Increased Efficiency / Cost Reductions in Service Delivery

▪ Better Price-Performance Ratio

▪ Service Offering Enhancement / Optimisation

Benefits

Service Assessment

Optimization Service Delivery / Processes

Strategy Development / Update

Service Marketing & Sales

Strategy Implementation

Optimization Service Offering / Service Agreements

For all main modules except Service Assessment, there is additionally a one day workshop available. On this day, the respective topic will first be presented and discussed to establish common understanding. Next, the various possibilities  for implementation are evaluated followed by the decision, in which way the topic could best be further developed. More > 

Service Offering

▪ Service Consulting